Frequently Asked Questions

A curated platform to discover and compare spa and wellness experiences with helpful details and quality signals.

Right now we focus on Australia. We'll expand based on demand and partner readiness.

No. Browsing, searching and shortlisting spas is free.

You can browse without one. Signing in lets you save favourites and access personalized features. Reviews are rolling out on select listings.

Use the search bar on the homepage to enter your location and preferences, or browse by category. The mobile search opens in a full-screen flow for easier selection.

Use the search bar to pick a city and category, then refine with filters. On mobile, tap the search bar for a full-screen flow with step-by-step selection.

Yes. The search page includes an interactive map with markers. We prioritise accurate coordinates and show spa details when you tap markers.

Filter by location, category, rating, price range, and amenities. Sort by relevance, rating, price, or distance when we have your location.

Each listing includes photos, amenities, services with pricing, location details, operating hours, contact info, policies, and verified reviews.

Yes. Toggle dark mode from your user menu or it will automatically match your device preference.

Click "Sign in" then "Create account". You can register with email or continue with Google. All accounts are free.

Tap the heart icon on any spa listing to save it. Favourites sync across devices when you're signed in and are accessible from your account dashboard.

You can save up to 500 spas as favourites. This should cover most users' needs while keeping the experience fast.

We store your email, name, preferences, and favourites. We don't track you across other sites. See our Privacy Policy for full details.

Go to Account Settings from your user menu to update your profile, preferences, and privacy controls.

We list day spas, wellness centres, resort spas, medical spas, hot springs, and specialty treatments. Each is clearly categorized to help you find the right experience.

Prices are provided by spa partners and updated regularly, but always confirm final pricing when booking. We show price ranges ($ to $$$$) to give you a sense of what to expect.

We display saunas, steam rooms, pools, relaxation areas, and other key facilities. Look for the amenities section on each spa listing for the complete list.

Yes, operating hours are displayed on each spa page. Hours may vary by season or day, so we recommend calling ahead for the most current information.

Reviews are from verified users and include ratings for different aspects. We're gradually rolling out reviews across our listings to ensure quality and authenticity.

Apply on our Apply page. We verify authenticity, quality and completeness before publishing. The application process is straightforward and free for basic listings.

You'll need basic business details, high-quality photos, accurate contact information, and details about your services and amenities. We verify all information during review.

Your presence on our platform is free. We are dedicated to making wellness accessible to everyone.

During rollout, request updates via Support. Self‑service tools are being finalised. You can update photos, services, pricing, and contact details.

Yes. You grant us a licence to display and optimise images/video for discovery across the platform, but you keep all rights to your content.

Most applications are reviewed within 3-5 business days. We may contact you if we need additional information or clarification about your services.

Native booking is in development. For now we surface partner booking links or enquiry options when available.

Displayed price indicators are informational. Final pricing is confirmed directly with the spa until native booking launches.

These will appear on listings as partners provide them. Always confirm policy directly when booking.

Not yet. When introduced, we’ll outline methods, security and dispute handling in updated docs.

To personalise discovery, maintain security and improve the experience. Details are in our Privacy Policy.

We avoid invasive cross‑site trackers. Aggregated analytics help us understand what works.

Yes. A deletion tool is being added to settings; Support can help in the meantime.

Essential items load by default. More granular controls for optional categories are rolling out.

Try broadening your search by selecting a larger area or removing some filters. You can also browse by category or view all spas in a city.

Make sure you're signed in to your account. If browsing without an account, favourites are stored locally but won't sync across devices.

Try refreshing the page or allowing location access if prompted. The map works best with a stable internet connection.

Tap the search bar for a full-screen flow that's easier to use. You can select location, category, and dates step-by-step with large touch targets.

Use the search bar to type the spa name directly, or search by location and look through the results. You can also filter by amenities to narrow down options.

Each listing shows phone numbers, websites, and email addresses where available. Calling is usually fastest for questions about availability and services.

Yes. The UI is optimised for mobile with quick navigation, large touch targets and efficient images.

We aim for accessible contrast, keyboard navigation, and semantic markup; continued improvements are planned.

Rankings use relevance, quality and engagement signals. We test models for fairness and clarity before expansion.

Use the Support page to submit details. Include device, steps and screenshots for the fastest resolution.