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Terms

Terms of Service

Please read these Terms carefully. They form a binding agreement between you and findmyspa covering use of our website, apps, and partner tools.

Last updated: 2025-09-15

Agreement

By accessing or using findmyspa, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction) and have authority to enter into these Terms. Partners representing spas confirm corporate authority where applicable.

Accounts & Security

  • Provide accurate information and keep credentials confidential.
  • You are responsible for activity under your account.
  • Notify us promptly of unauthorised use or security concerns.

Acceptable Use

  • No scraping, bulk harvesting, or automated access beyond documented APIs.
  • No reverse engineering, vulnerability probing, or service degradation.
  • No unlawful, defamatory, or infringing content or conduct.
  • Respect rate limits and robots directives.

Listings & Partner Obligations

Partners warrant they have rights to listing content (including images) and that information is accurate, up-to-date, and lawful. Contact information (phone, email, website) will be publicly displayed to facilitate enquiries from potential customers. We may format, categorise, or moderate listings for quality, safety, and compliance. You are responsible for keeping your listing information current.

User Content & Licence

You retain rights to content you submit, including text, descriptions, and photos/images. You grant findmyspa a worldwide, non‑exclusive, royalty‑free licence to host, reproduce, modify (e.g., resize or optimise), display, and distribute such content as needed to operate and improve the Services, including public display on your listing. You represent you have necessary rights and that content complies with law.

Intellectual Property

The Services, including the site, logos, design, databases, and software, are owned by or licensed to findmyspa and protected by law. No rights are granted except as expressly stated. Do not use our marks without prior written permission.

Ranking & Recommendations

Search and ordering use relevance and quality signals and may be personalised. Paid placements, if introduced, will be labelled. See also our Privacy Policy for ranking transparency.

AI & Automated Features

We use AI for features like chat support, content recommendations, and data analysis. AI outputs are not guaranteed to be accurate or error-free. You are responsible for verifying any AI-generated information.

Location Services

We use location data to provide relevant spa recommendations and detect your region. Location detection may use IP addresses and third-party services. You can control location permissions in your device settings.

Booking & Cancellation

findmyspa is a discovery platform. All bookings, reservations, and transactions are directly between you and the spa. We are not a party to these arrangements and do not handle payments for services unless explicitly stated.

  • Each spa sets its own booking, cancellation, and refund policies.
  • Verify pricing, availability, and policies directly with the spa before booking.
  • Cancellation and no-show policies vary by provider.
  • We are not responsible for booking disputes, cancellations, or refunds.

Marketplace Disclaimers

findmyspa operates as a marketplace platform connecting users with independent spa providers. We do not own, operate, or control the spas listed on our platform.

  • We do not provide spa services directly.
  • Spas are independent businesses responsible for their own operations, safety, and compliance.
  • We do not guarantee the availability, quality, safety, or legality of spa services.
  • Service standards, hygiene practices, and professional qualifications are the spa's responsibility.
  • All disputes regarding services should be addressed directly with the spa provider.

Health & Safety

Spa treatments may involve physical contact, heat, essential oils, and other elements that could affect your health and safety.

  • Consult your doctor before spa treatments if you have medical conditions, are pregnant, or taking medications.
  • Inform spa staff of allergies, injuries, or health concerns before treatment.
  • We are not responsible for injuries, allergic reactions, or adverse effects from spa services.
  • If you experience discomfort during treatment, inform staff immediately.
  • Each spa is responsible for maintaining proper hygiene, safety protocols, and staff training.

Age Restrictions

Many spa services have age requirements for safety and regulatory reasons.

  • Minimum age for most treatments is typically 16-18 years.
  • Some services may require parental consent for minors.
  • Adult-only facilities and treatments are clearly marked.
  • Verify age requirements directly with the spa before booking.
  • Spas may refuse service if age requirements are not met.

Fees & Payments

We may offer paid features or partner plans. Taxes may apply. Prices and billing terms will be presented prior to purchase. Except where required by law, fees are non‑refundable once the billing period begins.

Data Retention

We retain personal data as necessary to provide services and comply with legal obligations.

  • Account data is retained while your account is active.
  • After account deletion, we may retain some data for legal compliance (e.g., transaction records, safety reports).
  • Anonymised usage data may be retained indefinitely for analytics and service improvement.
  • You can request data deletion subject to legal retention requirements.

Quality Standards

We maintain quality standards to ensure a positive user experience.

  • Spas must provide accurate, current information about services, pricing, and availability.
  • We may suspend or remove listings that violate our policies or receive consistent complaints.
  • Partners must respond to enquiries in a timely and professional manner.
  • We reserve the right to verify spa credentials, licences, and insurance coverage.
  • Repeated policy violations may result in permanent platform removal.

Privacy

Your use is also governed by our Privacy Policy, which describes how we handle personal data and cookies.

Third‑Party Services

We may link to or integrate third‑party services. Their terms and privacy practices apply to your use of those services. We are not responsible for third‑party content or policies.

Reviews & Ratings

You may submit reviews and ratings for spas. Reviews must be honest, accurate, and respectful. We may moderate reviews for authenticity, relevance, and compliance with these Terms. Reviews become public and may be indexed by search engines. We do not guarantee the accuracy of user reviews.

Accessibility

We are committed to providing an accessible platform for all users.

  • Our website follows accessibility guidelines (WCAG 2.1 AA where feasible).
  • We encourage spas to provide accessibility information about their facilities.
  • Contact us if you encounter accessibility barriers: accessibility@findmyspa.com.
  • We will work to address accessibility issues promptly.

Anti-Discrimination

We do not tolerate discrimination and promote equal access to our platform.

  • Users and partners must not discriminate based on race, gender, religion, disability, sexual orientation, or other protected characteristics.
  • Spas must comply with applicable anti-discrimination laws and provide equal access to services.
  • Report discrimination to us immediately: support@findmyspa.com.
  • We will investigate reports and may suspend users or partners who engage in discriminatory practices.

DMCA Notice

If you believe your copyright is infringed by content on our platform, please provide notice to legal@findmyspa.com with details including the copyrighted work, the infringing material, and your contact information. We will respond promptly and remove content if the claim is valid.

Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not guarantee uninterrupted or error‑free operation.

Limitation of Liability

To the fullest extent permitted by law, findmyspa and its affiliates are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, or data. In all cases, our aggregate liability is limited to the greater of £50 or amounts you paid to us in the 12 months preceding the claim.

Indemnity

You agree to defend, indemnify, and hold harmless findmyspa and our affiliates from claims arising out of your content, your use of the Services, or your breach of these Terms, to the extent permitted by law.

Termination

We may suspend or terminate access for any breach or risk to the platform, or where required by law. You may stop using the Services at any time. Certain clauses survive termination (e.g., IP, disclaimers, liability limits).

Changes to the Service & Terms

We may modify the Services and these Terms. Material changes will be communicated reasonably in advance where feasible. Continued use after the effective date constitutes acceptance.

Force Majeure

We are not liable for delays or failures in performance due to events beyond our reasonable control, including natural disasters, wars, strikes, or government actions.

Notices

All notices under these Terms will be in writing and delivered via email to the address associated with your account, or posted on the platform. Notices are effective upon sending or posting.

Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of laws principles, except that mandatory consumer protections of your country of residence may also apply.

Disputes & Arbitration

We aim to resolve issues amicably. Please contact us first at legal@findmyspa.com.

For disputes that cannot be resolved informally:

  • Consumer disputes may be resolved through alternative dispute resolution where available.
  • Business disputes will be brought exclusively in the courts of England and Wales.
  • EU consumers retain rights under applicable consumer protection laws.
  • Nothing in these Terms limits your statutory rights as a consumer.

Class Action Waiver

To the extent permitted by law, you agree that any dispute will be resolved on an individual basis and not as part of a class action, collective action, or representative proceeding. This waiver does not apply where prohibited by applicable consumer protection laws.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms remain in full force and effect. The unenforceable provision will be deemed superseded by a valid provision that most closely matches the intent of the original provision.

These Terms constitute the entire agreement between you and findmyspa regarding the Services. The English version of these Terms controls in case of translation discrepancies. Section headings are for convenience only and do not affect interpretation.

Contact

Questions about these Terms: legal@findmyspa.com.